A couple weeks ago, I received a notification from Bell, who is my provider. It thanked me for my recent upgrade and the adjusted balance owing for the device.
The issue here is that I never upgraded or, for that matter, entered any store or contacted Bell, for any reason. I have a Samsung Note 3 so I use the Shaw wireless network for connecting to the Internet.
I started my day by trying to answer a text SMS message which is transmitted over the cell network. No luck. The texts would not send. I then tried to call my number. No Network.
I rebooted my device and there was still “No Network”. Now what? This is my only phone. All I could dial us 911. The wifi was working fine so I tried to contact Bell to find out a reason for being without any network.
The Bell chat is a big aggravating experience. They start by transferring you to technical support even if you select it. I spoke with 4 different experts and each one gave me a different story. No solutions. One person told me to go and visit the store. One gave me the accounts phone number. I even got a number to the Fraud line. Still, I had no phone. Still, I had no solutions. Heaven only knows where the chat center was but it was not Bell.
The next day, Black Friday, I went to Visions and was told that I had to call the Fraud people at Bell. Next stop was the phone.
The Bell fraud department was extremely helpful. I explained that my SIM had been changed during the so called “upgrade.” Now, I live in Winnipeg and the upgrade was done at a store in Calgary. Hmmmm?
The Fraud guy could see all the transactions and he asked me to hold while he called the Calgary store. After about 10 minutes, he returned and said it was a mistake in Calgary. He immediately re-entered my correct SIM and asked me to reboot. Then he called me on my device and voilà….. It worked!
This is a lesson on how a careless clerk, in a busy season, can cause one heck of a lot of aggravating hours, with one entry on a keyboard. Wonder how it worked out for the person in Calgary? Season’s greetings to all!